Information
Do you want a meaningful job where you learn new things and make a difference for others?
At Flyhjælp, we are looking for a new colleague for the position of Administrative Case Worker in our Operations Department in Copenhagen. You’ll become part of a young and dedicated team in a company that works to ensure that air passengers receive the compensation they are entitled to.
You don’t need a specific educational background or legal experience – the most important thing is that you’re eager to learn, take responsibility, and provide great service. We’ll make sure you receive thorough training.
Your mission
You will work on handling individual flight compensation cases and helping our customers get their rightful compensation when, for example, their flight has been delayed or canceled. Your tasks will include:
Assessing and processing compensation claims from customers
Preparing cases for the Scandinavian courts (no legal experience needed – we’ll teach you everything you need to know)
Verifying documents and customer data
Providing written customer service via email and social media
Ad hoc tasks and contributing to the optimization of our processes
Why us?
A full-time job where you make a difference and gain practical experience
A social, young, and committed work environment
Great opportunities for learning and development – both professionally and personally
Hybrid work: the option to work from home several days a week
Up to 5 weeks of fully remote work per year – e.g., from abroad
Lunch scheme from Meyers and modern offices at Kløvermarken in Copenhagen
About Flyhjælp
Flyhjælp is a Danish legal-tech company that has helped over 350,000 air passengers get their compensation since 2013. We are part of the German market leader Flightright GmbH and work with EU legislation on passenger rights - without requiring a legal background to be involved. Our 49 dedicated employees are working toward more fairness in the travel industry.
Practical Information
Flyhjælp holds a debt collection license issued by the Danish police. As part of this license, we are required to document that our employees have no criminal record. Therefore, it is a condition of employment that you can present a clean criminal record certificate.
Ready to Join Us?If this sounds like the right opportunity for you, send your
application, CV, and relevant documents via the job posting or directly to our
HR-Manager, Marie Hoffmann, at hr@flyhjaelp.dk.
Salary is negotiated based on working hours (full-time or part-time), performance, qualifications, and competencies.We look forward to hearing from you!
About us
#Giving People Access to Justice. Digital technologies are revolutionizing the legal services market, and we are among the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our services through Flightright and Flyhjaelp in Germany and across Europe. But our ambitions have always been high: with our subsidiary Chevalier, we have already successfully entered the labor law market and are now working to transform our group into a comprehensive Allright Legal-Tech with freem. freem will become the leading platform in the field of traffic law. As a group, we are growing, expanding internationally, and aiming even higher in the future. Be part of shaping the future of Legal-Tech with us at Allright!
